Cable Matters offer a 100 %
customer satisfaction guarantee.
We understand that from time to time
you may wish to return a product to us. We have created this 30 days return
policy to enable you to return products to us in appropriate circumstances.
have no other legal right to return a product and receive a refund or exchange,
then you will nonetheless be entitled to return a product to us where:
receive the returned product within 30 days following the date of invoice of the
(b) RMA (Return Authorization Number)
number must be issued;
(c) Shipping & Handling cost is not refundable;
returned product is the same condition as you receive in its original packaging
enabling us to sell the product as new.
A 15% restocking fee will be applied to all returns for a refund if the
electronic products are returned.
comply with the returns procedure set out below.
In order to take advantage of your
rights under this return policy, you must:
You must fill in RMA request form
here to request for an RMA number. Please provide the following information
in the message body:
Upon receiving your RMA request,
Cable Matters will issue you a RMA number within 2 business days. Cable Matters
will not accept returns without prior authorization or an RMA number. RMA
numbers are valid for 15 days.
Send your item in its original packing with copy of invoice and RMA number to:
197M Boston Post Rd W, #188
Marlborough, MA 01752
(c) When returning the product, we
strongly recommend the use of a carrier that can track packages. You are also
responsible for insuring the returned item. Cablematters.com will not be
responsible for any shipping loss.
You will be responsible for paying postage costs associated with returns under
We will send you a refund for the
full price of any product properly returned by you in accordance with the terms
of this returns policy excluding the original delivery charges and possibly 15%
restocking fee for returns on electronic products.
We will usually refund any money
received from you using the same method originally used by you to pay for your
We will process the refund due to
you as soon as possible and, in any event, within 5 business days of the day we
received your returned product.
Where you return a product in
contravention of this policy (and where you do not have any other legal right to
return the product:
(a) we will not refund or exchange
(b) we may retain the returned
product until you pay to us such additional amount as we may charge for
re-delivery of the returned product;
For further assistance please